Shipping your parcel

Packages are usually shipped within 2 days of receiving payment. They are shipped via the delivery mode you selected with a tracking number. A link will be sent to you to track your package online.

Shipping costs include preparation and packaging costs as well as shipping costs. Preparation costs are fixed, while transportation costs vary depending on the weight and total volume of the package. We recommend that you group all your items into one order. We cannot group two orders placed separately and a shipping fee applies to each of them. Your package is shipped at your own risk, but special attention is paid to fragile objects. You also get insurance if the carrier loses your package. 

The size of the boxes is appropriate and your items are properly protected.

Countries served 

Germany, England, Austria, Belgium, Croatia,

Denmark, Spain, Estonia, Finland, France,

Greece, Hungary, Ireland, Italy, Latvia,

Lithuania, Luxembourg, the Netherlands, Poland, Portugal,

Czech Republic, Romania, Serbia, Slovakia.


Delivery methods include:

In-store withdrawal

Pay your order online and pick it up at your Animalis Pet shop. 


Delivery to the address of your choice:

If the recipient is absent during the delivery of the package (Monday to Friday), the postman will file a notice of passage in the mailbox. The recipient can either pick up their package within 14 days (not including delivery day) at the post office or post office indicated on the notice, or request a second presentation on the date of their choice.

In one of the 2300 removal points:

Have your package delivered to a pick-up point near you. 

Delivery method for Belgium, Luxembourg and the Netherlands.


Home DPD: 

DPD Home is an interactive service for shipping parcels to private addresses. It always includes automatic Predict notification. With this service, you always know the delivery time, up to an hour or so. If you are not there, you may have to pick up your package at a pick-up point on your own.

Pickup DPD: 

With DPD Pickup, you can pick up your package when it suits you. Our Pickup network has more than 42,000 Pickup parcelshops in Europe, including 1,600 in Benelux. So there will always be one near you!


Delivery on pallets up to 500 kilos throughout Belgium and Luxembourg.


Our delivery times are given in good faith but only as an indication and without a formal commitment. In the event of a delay, the liability of the company will not be retained from this chief and, in any event, the client will not be able to claim any compensation or penalties for delays. Similarly, the case of force majeure such as natural disasters, the total or partial strike (this list is not limited), allow us to cancel the delivery of an order completely or partially without being able to be claimed compensation or damages as a result.