Shipping your parcel

Packages are usually shipped within 2 days of receiving payment. They are shipped via the delivery mode you have selected with a tracking number. A link will be sent to you to follow your package online.

Shipping costs include preparation and packaging costs as well as shipping costs. Preparation costs are fixed, while transportation costs vary depending on the weight and total volume of the package. We recommend that you group all your items into one order. We cannot group two separate orders and shipping fees apply to each. Your package is shipped at your own risk, but special attention is paid to fragile objects. You also get insurance if the carrier loses your package. 

The dimensions of the boxes are appropriate and your items are properly protected.

Country served 

Germany, England, Austria, Belgium, Croatia,

Denmark, Spain, Estonia, Finland, France,

Greece, Hungary, Ireland, Italy, Latvia,

Lithuania, Luxembourg, the Netherlands, Poland, Portugal,

Czech Republic, Romania, Serbia and Slovakia.


Delivery methods include:

Withdrawal in store

Pay for your order online and pick it up at your Animalis Pet shop. 


Delivery to the address of your choice:

If the recipient is absent when the package is delivered (Monday to Friday), the postman will file a notice of passage in the mailbox. The recipient can either pick up the package within 14 days (delivery day not included) at the post office or the post item indicated on the notice, or request a second presentation on the date of their choice.

In one of the 2300 pick-up points:

Have your package delivered to a pick-up point near you. 

Delivery method for Belgium, Luxembourg and the Netherlands.


DPD Home: 

DPD Home is an interactive service for shipping parcels to private addresses. It still includes the Automatic Predict notification. With this service, you always know the time of delivery, up to an hour.

DPD Pickup: 

With DPD Pickup, you can pick up your package when it's convenient for you. Our Pickup network has more than 42,000 Pickup parcelshops in Europe, including 1,600 in Benelux. So there will always be one near you!


Delivery on pallets up to 500 kilos throughout Belgium and Luxembourg.